Whether you are a first-time visitor or returning to Space XY, this guide covers the essential features you need to know.
Prerequisites
- A valid email address or phone number for account verification.
- A government-issued ID (passport, driver’s license) for KYC checks.
- A stable internet connection – Wi-Fi or mobile data (4G/5G).
- An active payment method: credit/debit card, e‑wallet (Skrill, Neteller), or cryptocurrency wallet.
- Age verification – you must be at least 18 years old (or the legal gambling age in your jurisdiction).
- Understanding of local gambling laws – winnings from Curacao‑licensed casinos may be subject to personal income tax in many EU and Nordic countries.
Registration
- Open the casino website on your desktop or mobile browser. No app download is required – the site is fully mobile‑optimised and works as a progressive web app (PWA).
- Click the Sign Up or Register button, usually located at the top right.
- Fill in the registration form: choose a username, enter your email, create a strong password (at least 12 characters with numbers and symbols).
- Select your preferred currency – options typically include EUR, USD, BTC, ETH, and USDT.
- Agree to the terms and conditions – read the bonus policy and wagering requirements first.
- Submit the form and check your email for a verification link. Click it to activate your account.
- Complete the KYC verification by uploading a photo of your ID and a recent utility bill. This step is mandatory before your first withdrawal.
How Wagering Works
Wagering (or playthrough) is the number of times you must bet the bonus amount before you can withdraw any associated winnings. Most bonuses at this casino use a formula of Bonus Amount × Wagering Multiplier.
Example calculation: You deposit €100 and claim a 100% match bonus up to €200. You receive a €100 bonus. If the wagering requirement is 35× the bonus amount, then:
Wagering Requirement = €100 × 35 = €3,500
You must place bets totalling €3,500 before the bonus funds become withdrawable. Important: contributions from different games vary – slots typically count 100%, table games often count only 10‑20%, and live dealer games may count 0%.
Expected value calculation: Assuming an average house edge of 3% on slots, the expected loss while wagering is €3,500 × 0.03 = €105. Since your bonus is only €100, the expected outcome is a net loss of €5. This shows that bonuses favour the casino in the long run, but short‑term variance can still produce wins.
Tip: Always check the full terms for maximum bet limits and game restrictions before playing. Use the bonus calculator tool on the promotions page to simulate different deposit amounts.
Security
This platform employs industry‑standard 256‑bit SSL encryption to protect your data during transmission. All accounts are protected by two‑factor authentication (2FA) – enable it in your security settings to add an extra layer of protection. The casino operates under a Curacao eGaming licence (sub‑license from Antillephone N.V.). While this provides basic oversight, it does not offer the same player protection as an MGA or local licence. Therefore, always keep records of your transactions and consider setting personal loss limits.
Money In, Money Out
| Payment Method | Minimum Deposit | Withdrawal Time |
|---|---|---|
| Visa / Mastercard | €10 | 3–5 business days |
| Skrill / Neteller | €10 | 24 hours |
| Bitcoin | 0.001 BTC | Instant (network pending) |
| Ethereum | 0.01 ETH | Instant (network pending) |
| Bank Transfer | €25 | 5–7 business days |
Deposits are usually credited instantly. Withdrawals may require additional verification – especially large amounts. The casino does not charge fees for most methods, but your bank or e‑wallet provider might. Crypto withdrawals are processed within a few minutes once approved by the finance team.
Fix It Fast
Encountering an issue? Try these common solutions before contacting support.
- Login failure: Clear your browser cache and cookies, then try again. If the problem persists, reset your password using the “Forgot password” link.
- Bonus not credited: Ensure you entered the bonus code during deposit. If yes, wait 5 minutes and refresh the page. If still missing, contact live chat – they can manually add it.
- Withdrawal rejected: Most likely KYC documents are incomplete. Upload a clear photo of your ID and a recent utility bill (less than 3 months old). Check your email for specific requests.
- Game not loading: Update your browser to the latest version and enable JavaScript. Alternatively, try a different browser or launch the game in incognito mode.
- Slow website: Switch from Wi‑Fi to mobile data or vice versa. Close other tabs and apps that consume bandwidth.
- 2FA not working: Check that your device clock is synchronised (enable automatic time zone). If still blocked, use the backup codes provided during setup or contact support.
Worth Knowing
Responsible gambling tools are available to help you stay in control. You can set daily, weekly, or monthly deposit limits from the account settings. Session time reminders alert you after a chosen period of play. For a break, activate a self‑exclusion for a minimum of 24 hours up to several months. If you need further help, the casino links to organisations like GamCare and BeGambleAware.
Players Ask
How long does the KYC process take?
Most verifications are completed within 24 hours, but peak times can extend to 48 hours.
Can I use the same account on multiple devices?
Yes, the account is accessible from any device – desktop, tablet, or mobile – as long as you use the same login credentials.
What happens if I forfeit a bonus?
If you cancel an active bonus, all bonus funds and any winnings generated from them are removed. Your real money balance remains untouched.
Is there a maximum withdrawal amount?
Yes, typical limits are €5,000 per week, but high‑rollers can negotiate higher limits after verification.
Can I play with cryptocurrency?
Yes, crypto deposits and withdrawals are supported, and they often process faster than fiat methods.
Are live dealer games included in wagering?
Live dealer games usually contribute 0% towards wagering requirements, unless stated otherwise in specific bonus terms.
Why was my withdrawal sent back to my account?
This happens when the withdrawal fails due to incomplete KYC or when the payment provider rejects the transaction. Contact support to resolve it.
How do I change my registered email address?
Go to account settings, click ‘Personal Details’, and submit a change request. You may need to verify the new email.
What currencies are accepted for deposits?
EUR, USD, CAD, AUD, NZD, BTC, ETH, USDT, and several other major cryptocurrencies.
Now that you understand the basics – from sign‑up to wagering maths, security, and common fixes – you are ready to explore the games and promotions. Remember to play responsibly and always check the current terms before claiming any offer.
